Returns

180-Day Total Satisfaction Guarantee

At Visible Science, we want you to feel great about every purchase.

That's why we offer a 180-Day Total Satisfaction Guarantee.

If for any reason you’re not completely satisfied, simply return your product—opened or unopened—and we’ll take care of the rest.

Here’s How It Works

Hassle-Free Returns

You have 180 days from your order date to return products from your most recent order.

Sealed or Opened

Unopened products get full refunds. For opened products, each different product/flavor gets a full refund, but only one opened unit per same product/flavor.

Refund Processed Quickly

Once we receive your return most refunds are processed within 5-7 business days of us receiving your return.

How to Get Started

STEP 1

Contact our team by calling 1-800-950-7111, Monday to Friday, 9 AM – 5:30 PM (EST), or submit a return request by clicking this link. We’ll issue you and RMA and instructions on where to send your order back.

STEP 2

Pack your item(s) and ship them back to us. Please be sure to include your RMA number on the outside of your box.

STEP 3

Once we receive and inspect your return, we’ll process your refund to the original payment method within 3-5 business days.

A Few Quick Reminders

  • Returns require an RMA number to be processed
  • Original shipping charges are non-refundable
  • We aren't responsible for late deliveries by carriers (like USPS or FedEx), but we're happy to help you resolve any issues
  • If you entered incorrect shipping info, contact us within 24 hours, and we'll do our best to correct it before it ships
  • The customer is responsible for covering the cost of return postage and providing their own return shipping label.
  • Only products from your most recent order are eligible for return
  • Products damaged by misuse or international orders are not eligible for return.

Questions?

Call 1-800-950-7111 (Mon-Fri, 9 AM - 5:30 PM EST) or Contact Us

This return policy is part of our Terms of Service and subject to additional terms and fraud prevention measures described therein.

That's it! Simple, straightforward, and designed to make sure you're happy with every purchase from Visible Science.